Shipments and returns
Shipment of your order
Orders are shipped within 1-3 business days after receipt of your payment. We use PostNL or DHL as our carriers, depending on the package and your location. Shipping costs for inside the Netherlands are € 3,95. For orders inside the Netherlands of 80 euro and above the shipping costs are free! For shipments outside the Netherlands the shipping costs are higher, depending on weight and your location.
Shipping costs are including handling, packaging and postage. We don't charge extra handling fees. We advise you to order as most as possible in one order, to save on shipping costs.
Returns
Returning (a part) of the order is possible within 14 days after receiving the order, but only in unopened seal of the product. Products with opened seal can not be returned, with the exeption of damaged products, which we will exchange for the same product. If you cancel or return your order within 14 days, we will refund the total order amount, including shipping costs. You only pay for the return shipping of the item to our shop. If you want to return, please contact us first to get a return label.